Sr. Manager, Shared Infrastructure Services This role will be empowered and responsible for maintaining stability of infrastructure operations within multiple technology disciplines. The Shared Infrastructure Services Sr. Manager will provide direction to and ensure quality of work produced by multiple outsourced managed services teams comprising of both operations and project teams. Candidate must use sound technical judgment, provide clear guidance to team members, and assist with removing productivity barriers. They would be responsible for ensuring proper incident management and overcoming operational inefficiencies of various areas such as monitoring, backups, databases, compliance, process documentation, quality control, capacity management, service degradation, escalation support, software and hardware upgrades, storage, servers, virtualization (applications and desktops), inventories, and change control compliance. This position will also help analyze various infrastructure systems with the expectation of documenting and recommend changes towards improving operational excellence. The ability to propose out of the box solutions while being cost conscious is critical in this role. The individual should also have IT project management experience and capabilities as they will be required to provide direction and help facilitate deadlines towards multiple projects. The candidate must promote accountability for quality and execution, especially where commitments have been made to depending teams. Additional responsibilities will include Incident Management, Lifecycle Management, Tactics and Project Guidance, Backup and recovery, Monitoring, Capacity Planning, Inventory Management, and Compliance, Change Management, and Process improvements. Required Education, Knowledge Experience BABS in Engineering, Computer Science, Information Technology, or related field. 8+ year s management experience. 10+ years of experience leading IT projects and understanding of project management methodologies. Must be an engaged and self-motivated leader that actively participates in and can lead meetings. Ability to provide clear team guidance and prioritization based on changing business needs. Ability to lead in a matrixed organization. Strong ability to multitask, analyze, plan, gather stakeholder buy in, communicate, and present. Must have a technical background, preferably within an infrastructure team. Must understand technical requirements, architecture, and operational impact of various projects. Desirable Knowledge Experience Budgeting and capital acquisition experience a plus. Prior experience with managed services in an on-shoreoff-shore model highly preferred. Prior Pharmaceutical experienced is heavily preferred. Technical certification background such as VCP, MCSE, CCA, etc a plus. Virtual data center or cloud computing experience is preferred. Microsoft 365 knowledge a plus. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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